Enghouse Interactive: The Evolution of the Contact Centre
Kategorien: Call-Center / Contact-Center » Dienste
Making the Right choices in a Rapidly Changing World: Over the past few years we have seen dramatic changes in the relationship between corporate business and customer. Across the western world, power has been steadily shifting back to the consumer. Most markets are mature and this speed of commoditisation has made it all the more important to handle customers in the way they want to be handled at a time that’s right for them.