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Neos Ventures: Neos Ventures - Siebel CRM - Case Study

Kategorien: Call-Center / Contact-Center » Dienste

A global IT solutions provider for the travel industrywas looking for the right partner to operate its largescale CRM system. The company wanted to optimize the relationship with its customers while staying focused on its core operations. Moreover, it needed a partner with inhouse Siebel expertise, scalable and flexible services, and an efficient operational structure for its Global Help Desk, Sales, e-Training and e-Service CRM modules. In 2008, after a comprehensive service provider evaluation process, the travel IT solutions provider selected Neos to manage its Siebel enterprise suite.